Theatre privacy notice
Last updated 16 November 2026
This notice explains what personal data Marionette Lane holds, why we hold it, how long it is kept and the rights you have under UK data protection law.
The controller of your data
Marionette Lane is the controller for personal data collected through Marionette Lane. You can contact us at help@marionettelane.com or through the box office page.
The data we keep
For an account: your email address, a display name, a salted hash of your password (never the password itself), your balance, the rounds you have played, your favourites and your reminder and break settings. For a matinee: a temporary record of the seat and its balance, deleted within a day of the matinee ending. For the box office: your email address, the topic you chose and your message.
Our server also keeps technical request logs, including IP addresses, for security. They are held for no longer than 14 days.
Why the theatre uses your data: lawful bases
We use your data to provide the account and productions you ask for (contract), to keep the service secure and prevent misuse (legitimate interests), to answer box office messages (legitimate interests) and, only if you agree, to count visits with analytics (consent).
Who else handles theatre data
The data sits with our hosting provider, which stores it for us. Where email delivery is switched on, our email provider sends account confirmation and password reset messages. We never sell data and never share it with gambling companies or advertisers.
How long each record is kept
Account data is kept until you delete the account or it has gone unused for 24 months. Rounds older than 12 months are removed. Box office messages are kept for 12 months.
The rights you hold over theatre records
You can ask for a copy of your data, ask us to correct or erase it, object to certain uses or ask us to restrict them. Write to help@marionettelane.com. If you are not satisfied with our reply, you can complain to the Information Commissioner’s Office at ico.org.uk.